Abstract

Telecommunication and Network Services

The mission of the Telecommunication and Network Services (TNS) Department is to effectively deliver quality communication. TNS is one of five departments within Information Technology Services (ITS), and is responsible for providing a wide range voice, video and network services and the communications infrastructure necessary to support these services. TNS is organized into 5 functional work groups the following services and functions:

-Voice services

-Network services

-Video services

-Infrastructure services

-Business services

TNS is staffed by approximately 40 full-time technical and administrative staff and 10 part-time students.

TNS Financials:

-Overall Financial Model and Principals

-Capital Funding

-Revenue Sources

-Expenses

The TNS Action Plan for 2005 identifies key projects, objectives and strategies. Following are key projects for 2005:

- Voice services key projects for FY05

- Video services key projects for FY05

- Infrastructure services key projects for FY05

- Network services key projects

The mission of the Telecommunication and Network Services (TNS) Department is to effectively deliver quality communication services to our customers and fulfill our stewardship role for institutional communication resources. TNS primary purpose is to provide these services in a reliable way with a level of quality that meets or exceeds our customer’s expectations.